Site Notices

Frequently Asked Questions

What is the deadline for Christmas delivery?
The final date to order for Christmas delivery was Monday 19th December.
All items ordered after this date will be dispatched but may not arrive until after the 25th December.
All items ordered after 22nd December will be shipped on 5th & 6th January 2017.

Do you ship outside of the UK?
We will be offering international shipping very soon. We expect to have this available to you by the end of February 2017.

When will i receive my order?
All orders are usually shipped within 48hours. Please allow up to 7 working days for delivery and contact us if the item has not arrived within that time.

What if the player i would like on my item is not present?
Unfortunately, this cannot be changed although this option will be available by the end of February 2017.

Will all of my items arrive together?
Usually, yes. However, some items are sent separately as they are made in different areas of our production facility and cannot be shipped together.

How can I contact you?
Please email us at or telephone 01388 528000 during standard office hours.
We are closed for Christmas holidays from 23rd December 2016 until 5th January 2017.